Refunds, Exchanges and Further Queries


REFUND AND EXCHANGE POLICY/FURTHER QUERIES

The Materialist (trading name ‘Origine’, hereafter referred to as Origine) provides the following Refund and Exchange Policy.

1. After purchase, with full amount paid, we offer a three week window for exchange of items. All items to be exchanged are to be returned in their original condition, unworn, with no wear and tear or stains/smells, to the address provided on the return label, at the customer’s expense. Upon acceptance of item in acceptable condition, we will process exchange amount and add cost of postage (upto a maximum of 200 Rupees within India and 800 rupees for outside India), for exchange with an item (or items) of equivalent value. 

2.  After purchase, with full amount paid, we offer a two week window for return of items. All items to be refunded are to be returned in their original condition, unworn, with no wear and tear or stains/smells, to the address provided on the return label, at the customer’s expense. Upon acceptance of item in acceptable condition, we will process refund amount and add cost of postage (upto a maximum of 200 Rupees within India and 800 rupees for outside India), for refund. 
3. Customers are advised to review their selection before submitting their order.
4. All products sold on our website correspond with the provided descriptions and images. Variations in the manufacturing process and the display properties of the computer hardware may mean that the colors, fabrics and design of the merchandise delivered to you may be perceived different in minor aspects when compared to image online.
5. Estimated shipping time of all Made to order / Backorder products is 3 to 4 weeks, it can change as per customization and production.
6. In the following cases, orders might not be processed:
If the products shown on the website are not available.
If we are unable to obtain authorization of payment.
Merchandise purchased will be delivered to the address registered on the customers debit/credit card.
 
7. All prices of the products on the website are quoted in INR and do not include delivery charges. Additional costs of handling like freight charges, custom duties, taxes and levies will be borne by the buyer.